Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
Detailed Terms for Returns and Refunds
1. Terms of Return
Customers may return items within a specified period, typically 7 days from the date of delivery. The exact timeframe depends on the type of product and any applicable policies. Returns requested beyond this period may not be accepted unless otherwise stated.
2. Condition of Returned Items
To qualify for a return, the item must meet the following conditions:
- Unused and Unworn: Items should not show signs of wear, use, or damage caused by the customer.
- Original Packaging: Items must be returned in their original packaging, including all accessories, tags, and documentation.
- Non-Excluded Items: Certain items, such as perishable goods, personalized products, or final sale items, may not be eligible for return unless defective.
3. Acceptable Reasons for Return
Returns are generally accepted for the following reasons:
- Defective or Damaged Items: If an item arrives broken, defective, at the time of delivery, it may be eligible for return or replacement.
- Wrong Product Received: If the wrong item is shipped, customers can return it for a replacement or refund.
- Change of Mind (if applicable): Some businesses allow returns for non-defective items if the customer changes their mind, but restocking fees or return shipping costs may apply.
4. Return Process
To initiate a return, customers must follow these steps:
- Submit a Return Request: Contact customer service via email artlifeocean@gmail.com or phone, within the return window.
- Provide Required Information: Include the order number, item details, reason for return, and any supporting photos (if applicable).
- Receive Return Authorization: If the return is approved, the customer will receive a return authorization number and instructions.
- Ship the Item Back: Customers may need to use a provided return label or ship the item to a designated return address. The customer may be responsible for return shipping costs unless the item is defective or incorrect.
5. Refund Process
Once the returned item is received and inspected, the refund will be processed based on the following terms:
- Refund Type: Refunds may be issued to the original payment method, store credit, or as a replacement item.
- Processing Time: Refunds typically take 6-7 business days to process after the return is approved.
- Deductions (if applicable): Any restocking fees, return shipping fees, or deductions for used or damaged items may apply.